Refunds and cancelling an order
Can I cancel my order or get my money back?
Every book is made just for you, so the usual right to return goods when you change your mind does not apply. Your rights when a book is faulty are not affected.
Before you order the printed book with “Order My Printed Copy!”, you can change almost anything on your book page, and nothing prints until you approve it. If something is wrong with the pictures or the words, changing it there is usually the quickest way. Once you have ordered the printed book, it goes straight to the printer and usually cannot be stopped. If you need something changed urgently, for example the delivery address, write to us at once.
A refund or a cancellation is decided by our team, case by case. Money we agree to pay back is paid as a credit note. Write to us at hello@memolio.io with the email address you used for your order and what you would like. If your book arrived damaged or misprinted, see the help page about a damaged or misprinted book.
If you have already written to us and have not had a reply, look in your spam folder, then write again from the same email address.
Still stuck? Write to us at hello@memolio.io and tell us what you were trying to do.