A damaged or misprinted book
My printed book arrived damaged or misprinted. What can I do?
We are sorry it arrived like that. Our terms say that a book which arrives damaged, misprinted or otherwise faulty is printed again and sent to you at our cost.
Please take photos of what is wrong and of the packaging, and write to us at hello@memolio.io. Tell us the email address you used for your order, which pages are affected and what is wrong with them. Please do this as soon as you can after the book arrives.
A person from our team looks at the photos and decides what happens next.
If you have already written to us and have not had a reply, look in your spam folder, then write again from the same email address.
Still stuck? Write to us at hello@memolio.io and tell us what you were trying to do.