← Back to Home

Terms & Conditions

Memolio — Personalised Children's Storybook Service

Last updated: 3 March 2026

Section 1: Provider and Scope

The Egg Consultancy GmbH

Ing.-Etzelstraße 23/Top 2, 6020 Innsbruck, Austria

Commercial Register: FN 581798 k, Landesgericht Innsbruck

Email: theeggconsultancy@gmail.com

By placing an order with us, you accept these Terms and Conditions in full.

Section 2: Description of Service

We offer personalised AI-illustrated children's storybooks based on photographs and biographical information that you provide. Our service includes:

Each book is unique and one-of-a-kind.

Section 3: Ordering Process

3.1 How to Order

Complete the questionnaire, upload photographs, review your order, and confirm submission.

3.2 Contract Formation

A binding contract is formed upon your order submission. We will send you a confirmation email.

3.3 Delivery Timeframe

3.4 Right to Refuse Orders

We reserve the right to refuse orders containing inappropriate, offensive, or illegal content.

Section 4: Pricing and Payment

Section 5: Right of Withdrawal — Important Notice

5.1 Exclusion for Personalised Goods

The 14-day withdrawal right under the Austrian Fern- und Auswirkungsgesetz (FAGG) § 11 does NOT apply to personalised goods. Your book is one-of-a-kind and specifically created for you.

Legal basis: FAGG § 18 Abs. 1 Z 3 and EU Consumer Rights Directive 2011/83/EU Article 16(c).

5.2 Your Explicit Consent to Immediate Production

IMPORTANT — Please read carefully:

By confirming your order, you explicitly acknowledge and agree to:

  • The product is personalised and one-of-a-kind
  • Production begins immediately upon order confirmation
  • You lose your statutory 14-day withdrawal right under FAGG § 18 Abs. 1 Z 3 because the goods are personalised
  • You consent to the immediate delivery and use of the digital PDF content (FAGG § 18 Abs. 1 Z 11), and hereby waive your withdrawal right for digital content

Both withdrawal rights (personalised goods and digital content) are presented separately in accordance with Austrian consumer law.

5.3 Digital Content — Separate Consent

In addition to the personalised goods exclusion, you separately consent to immediate delivery of digital content (the PDF storybook) in accordance with FAGG § 18 Abs. 1 Z 11, which excludes the 14-day withdrawal right once you have requested and received the content.

Section 6: Photographs and Content

6.1 Your Warranties

By uploading photographs and providing information, you warrant that:

6.2 Indemnification

You agree to indemnify and hold harmless The Egg Consultancy GmbH from any claims arising from your breach of the above warranties.

Section 7: AI Disclosure

7.1 Fully AI-Generated Content

All text and illustrations are generated by artificial intelligence. No human author or illustrator is involved in the creation of your book's content.

7.2 Potential Imperfections

AI-generated content may contain minor imperfections, inconsistencies, or unusual phrasing. This is inherent to the technology and is not grounds for refund or cancellation.

7.3 AI Systems Used

7.4 EU AI Act Compliance

This disclosure is made in accordance with the EU AI Act (Regulation (EU) 2024/1689), Article 50 (transparency requirements for AI systems).

Section 8: Intellectual Property

8.1 Copyright Considerations

AI-generated content may not be eligible for copyright protection in all jurisdictions. We make no representations regarding copyright ownership.

8.2 License to You

You receive a perpetual, non-exclusive, non-transferable licence to use your personalised book for personal, non-commercial purposes.

8.3 Restrictions

You may not:

8.4 Marketing Use

We may use anonymised excerpts from your book (without personal information or identifying details) for marketing or promotional purposes unless you opt out in writing.

Section 9: Limitation of Liability

To the extent permitted by Austrian law, our liability is limited to:

Mandatory consumer protection laws remain unaffected. If you are a consumer under Austrian law (ABGB), your statutory rights cannot be limited.

Section 10: Data Protection

Your personal data is processed in accordance with our Privacy Policy. Please read it carefully.

Section 11: Complaints and Warranty

If you have complaints about your order, please contact us within 14 days of delivery.

Your statutory warranty rights under the Austrian ABGB (§§ 922 ff) remain unaffected and apply as normal for physical products.

Section 12: Governing Law and Jurisdiction

These Terms & Conditions are governed by Austrian law, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers, the jurisdiction of your domicile is preserved as required by law.

Section 13: Online Dispute Resolution

Consumers in the European Union may use the European Commission's Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr/

Section 14: Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in force.

Section 15: Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our service constitutes acceptance of any changes.

Questions? Contact us at theeggconsultancy@gmail.com for any questions about these terms.

↑ Back to top